Privacy Policy
Last Updated: December 2025
Introduction
Wide Rivers LLC ("Wide Rivers," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (widerivers.com) or use our services.
Please read this policy carefully. By using our website or services, you consent to the practices described herein.
Information You Provide
When you fill out forms on our website or contact us, we may collect:
- Contact Information: Name, email address, phone number
- Address Information: Street address, city, state, zip code
- Project Information: Service interests, project details, property type
- Customer Type: Whether you are an individual or company
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent on site, referring website
- IP Address: Used for security and approximate geographic location
- Cookies: Small data files stored on your device (see Cookies section below)
Sensitive Personal Information
We do not intentionally collect sensitive personal information such as:
- Social Security numbers
- Driver's license or government ID numbers
- Financial account or payment card numbers
- Precise geolocation data
- Racial or ethnic origin
- Religious beliefs
- Health information
- Biometric data
If you believe you have submitted sensitive information to us in error, please contact us immediately, and we will delete it.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and consultation requests
- Provide quotes and schedule appointments
- Communicate about your projects
- Send service-related updates and follow-ups
- Improve our website and services
- Protect against fraud and unauthorized access
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Companies that help us operate our business (e.g., website hosting, CRM software, payment processors)
- Business Partners: Manufacturers or suppliers involved in fulfilling your project (only as necessary)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Do Not Sell or Share
We do not sell your personal information. We do not share your personal information with third parties for targeted advertising or cross-context behavioral advertising purposes.
If you wish to confirm this or submit a "Do Not Sell or Share My Personal Information" request, contact us at [email protected] or call (828) 229-2610.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage
- Protect against spam (via Cloudflare Turnstile)
- Improve website functionality
Types of cookies we use:
Type | Purpose
Essential | Required for website functionality
Analytics | Help us understand how visitors use our site
Security | Protect against spam and malicious activity
Managing cookies: You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Third-Party Services
Our website uses the following third-party services:
- Cloudflare: DNS, security, and spam protection
- Odoo: Website hosting, CRM, and related services
- Google: Analytics, reviews, and related services
- Twilio: SMS and communication services
These services have their own privacy policies governing their use of your data.
Data Security
We implement reasonable security measures to protect your personal information, including:
- Secure HTTPS encryption
- Access controls and authentication
- Regular security monitoring
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
Project-related records may be retained for warranty and legal purposes.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, contact us using the information below.
Additional State Privacy Laws
In addition to the California Consumer Privacy Act (CCPA), this policy addresses requirements under:
- Virginia Consumer Data Protection Act (VCDPA)
- Colorado Privacy Act (CPA)
- Connecticut Data Privacy Act (CTDPA)
- SC State Law (SCDPA)
Residents of these states have similar rights to access, correct, and delete their personal information.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it's used
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your privacy rights
South Carolina Residents (SCDPA)
If you are a South Carolina resident, the South Carolina Data Privacy Act provides you with specific rights regarding your personal information, including the right to confirm whether we are processing your data, access your data, correct inaccuracies, delete your data, and obtain a copy of your data. To exercise these rights, contact us at [email protected] or (828) 229-2610.
To submit a CCPA request, contact us at [email protected] or call (828) 229-2610.
Verifying Your Request
To protect your privacy, we may need to verify your identity before fulfilling data access, correction, or deletion requests. Verification may include:
- Confirming your email address
- Matching information you provide against our records
- Requesting additional documentation in certain cases
You may submit a data access request up to twice within a 12-month period.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
Wide Rivers LLC
Phone: (828) 229-2610
Email: [email protected]